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February 19, 2026

How to Find Customer ID in IPPB

India Post Payments Bank (IPPB) is a digital-first payments bank that aims to make banking accessible to every Indian, especially in rural and underserved areas. Launched under the Department of Posts, IPPB operates under the Ministry of Communications, Government of India. It leverages India Post’s vast network to offer simple, secure, and affordable banking services.

To access these services smoothly, every IPPB account holder is assigned a unique Customer ID. This ID plays a crucial role in account verification and service access. If you’re looking for an answer to how to get IPPB Customer ID, keep reading to learn the simple steps.

What is customer ID in IPPB?

An IPPB Customer ID is a unique 10-digit identification number (also called CIF) assigned to each customer when they open a basic, regular, or premium savings account with India Post Payments Bank. It helps the bank identify individual customers and link them to their account details, transactions, and services.

This Customer ID is required to log in to IPPB digital banking channels, contact customer support, track service requests, and complete certain banking processes. Unlike an account number, which may change with services, the Customer ID remains constant and acts as your primary identity within the IPPB system.

How to find IPPB customer ID

  1. QR card

    • When you open an account, you get a QR card with your IPPB digital account details
    • Scan the QR code on the card
    • Authenticate using OTP or OVD
    • View complete account details, including account number and customer ID
  2. Mobile banking

    • Download the IPPB mobile banking app from the Google Play Store or App Store
    • Registration requires your customer ID
    • If already registered:
      • Sign in using your registered mobile number
      • An OTP will be sent to your registered mobile number
      • Go to the ‘Profile Details’ section
      • View your account number and customer ID on the next screen
  3. Phone banking

    • Call IPPB customer care number: 155299 or 1800 180 7980 from your registered number
    • Select your preferred language
    • Press 2 to explore IPPB products and services
    • Press 3 to connect with an IPPB operator
    • Request your customer ID and provide details like account number, date of birth, etc
    • The operator will share your customer ID after verification
  4. SMS

    • From your registered mobile, type GETCIF <DDMMYYYY> (e.g., GETCIF 15071992)
    • Send the SMS to 9910228664
    • You will receive your IPPB customer ID by SMS
  5. Monthly account statement

    You can view a mini statement in the IPPB app or download a monthly statement from net banking. After opening the password-protected file, you’ll find your customer ID just below the account number.

  6. IPPB passbook

    The IPPB passbook includes key account details like your account number, branch information, and customer ID. The customer ID is printed on the first page for easy reference.

  7. IPPB account welcome kit

    When you open a new IPPB account, you receive a welcome kit with your account information. This kit includes a document that lists your customer ID and other key account details.

  8. IPPB access points

    Most post offices serve as IPPB access points and dedicated customer service centres. By visiting any of these locations and verifying your account details, you can easily obtain your IPPB customer ID.

Also Read: IPPB Balance Enquiry Number

Most post offices serve as IPPB access points and dedicated customer service centres. By visiting any of these locations and verifying your account details, you can easily obtain your IPPB customer ID.

Customers can easily find their IPPB customer ID through multiple channels, including the QR card, mobile app, phone banking, SMS, passbook, account statements, welcome kit, or by visiting IPPB access points. With so many convenient options available, managing your account becomes simple, flexible, and reliable.

Frequently asked questions

  1. How to get IPPB customer ID?

    You can get your IPPB customer ID through various channels, including the QR card, mobile banking app, phone banking, SMS service, passbook, monthly account statements, welcome kit, or by visiting IPPB access points.

  2. What is IPPB customer ID?

    An IPPB Customer ID is a unique identification number assigned to every IPPB account holder. The bank uses it to identify customers and provide secure access to banking services, including mobile banking, customer support, and account-related requests.

  3. Does my IPPB customer ID change if I transfer my account to another branch?

    No, your customer ID remains the same as it is linked to your IPPB account number. This unique ID identifies you as a customer across all branches, regardless of how many times you transfer your account.

  4. Why is it important to know my IPPB customer ID?

    Your IPPB customer ID acts as a unique identifier for your account. It helps IPPB verify your identity when you use mobile banking, phone banking, or customer support services.

  5. How do I get an IPPB customer ID by SMS?

    Type GETCIF <DDMMYYYY> (for example, GETCIF 15071992) from your registered mobile number and send it to 9910228664. You will receive your IPPB customer ID instantly via SMS.

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