CIBIL Dispute: Types and Resolution Process

A CIBIL report is an important document that reflects an individual’s financial creditworthiness. However, if you've ever found an error in your report, you know how adverse its impact can be, potentially lowering the credit score and hindering your ability to access credit.

That’s why we will explore what a CIBIL dispute is, the different types of disputes, and the step-by-step process to raise one to ensure your credit report is accurate and up-to-date. We’ll also walk through how TransUnion CIBIL resolves inaccuracies in your credit report to ensure your financial profile remains accurate and reliable.

What is a CIBIL dispute?

A CIBIL dispute is a formal request you can raise with TransUnion CIBIL to correct errors or discrepancies in your credit report. These errors can range from a simple spelling mistake in your name to incorrect information for your loan or credit card account. By raising a dispute, you initiate a process in which CIBIL investigates the inaccuracy with the concerned credit institution (such as a bank or NBFC) to rectify it. You can resolve this issue either by filing a CIBIL complaint online or through the offline process.

Types of CIBIL disputes

CIBIL disputes are mainly of two types, and they are as follows:

1. Individual disputes

   An individual dispute can be in the form of incorrect personal details or issues with duplicate accounts. The smallest of errors, for example, mistakenly recording Riya Joshi as Priya Joshi, can lead to a low credit rating. To rectify the issue, you can submit a CIBIL dispute resolution request with accurate documents and resolve the specific discrepancies.

2. Company/ Commercial disputes

   A commercial dispute can be in the form of errors in credit reports, data entry mistakes, or outdated information. These inaccuracies can hinder business partnerships, particularly when based on a company’s creditworthiness. A CIBIL dispute allows you to flag these inaccuracies and request corrections.

How to raise a dispute in CIBIL

You can raise a CIBIL complaint either online or offline as follows:

1. Online method

   • Log in to the myCIBIL portal with your credentials
   • Hover over ‘Credit Reports,’ go to the ‘Dispute Center’ tab, and click ‘Dispute an Item’
   • Fill out the 'Online Dispute Form' and keep the control number ready
   • Select the section (s) you want to dispute
   • Enter a value for the item (s) in dispute
   • The system will validate the dispute and assign it to the relevant credit institution

2. Offline method

   You can raise a dispute in CIBIL by writing to the following registered office of TransUnion CIBIL.

   TransUnion CIBIL Limited,
   One World Centre, Tower 2A,
   19th Floor, Senapati Bapat Marg,
   Elphinstone Road, Mumbai - 400 013
   Fax: +91 - 22 - 6638 4600

CIBIL dispute resolution process

• Once the ‘Online Dispute Form’ is submitted, the disputed fields are marked ‘Under Dispute’
• CIBIL reviews the errors and forwards the complaints to the Credit Institution (CI)
• If applicable, the CI will accept the dispute and make changes
• You’ll receive an automated email update on your dispute status every 7 days
• The CI will resolve the dispute within 30 days

When you're applying for a personal loan or entering a business partnership that relies on creditworthiness, your CIBIL score is the first information that lenders require to determine your financial credibility.

Even minor mistakes in your account details, payment history, or information related to your credit transactions can work against you and impact your financial worthiness. If you notice any discrepancies, follow the steps outlined on how to raise dispute in CIBIL to address errors and maintain a good credit profile.

Frequently asked questions

1. How long does it take to resolve a CIBIL dispute?

   A CIBIL dispute generally takes around 30 days to resolve.

2. How to update new contact details, such as mobile numbers and email IDs?

   In the event of a change or update in the contact details or email ID, the bank will update its records first and then inform TransUnion CIBIL during its monthly data submission cycle. CIBIL then processes this data within a 7-15 day period and updates your credit report accordingly.

3. What do I do if my credit report doesn’t reflect a recent loan or credit card payment?

   Your bank/financial institution will report any recent payments to the TransUnion CIBIL in 30 to 45 days.

4. What if I am not satisfied with the resolution of my CIBIL dispute?

   If you're not satisfied, you can contact the Credit Institution (CI) directly or raise the dispute again for re-verification.

5. How can I ensure the personal information in my CIBIL report is accurate?

   In your CIBIL report, check the ‘Personal Information’ tab. From there, you can verify whether the name, age, date of birth, and gender are correct and belong to you.