How to Deactivate FASTag and Get a Refund

Electronic toll collection systems, such as FASTag, have revolutionised how we pay tolls and travel on India's highways. While the benefits of cashless transactions and smoother commutes are widely recognised, vehicle owners often overlook the critical importance of properly managing their FASTag account, especially when vehicle ownership changes or the tag is no longer needed.

Deactivating a FASTag is as crucial as activating it. In this blog, we will explain the key reasons and scenarios necessitating tag deactivation and provide step-by-step guidance on how to deactivate FASTag.

Reasons to deactivate FASTag

Change in vehicle ownership: When you sell your vehicle, deactivating the FASTag prevents the new owner from using the tag linked to the previous owner’s account and stops unauthorised usage and unexpected toll charges.
Damaged or lost tag: A damaged or lost FASTag can be misused. Deactivate it immediately to avoid penalties, wrong deductions, and account issues.
Vehicle scrapping: If your vehicle is being scrapped or decommissioned, deactivate the FASTag. Otherwise, a wrongly linked tag could still charge the original owner for tolls.
Avoiding multiple FASTag charges: The rule is ‘One Vehicle, One FASTag.’ Deactivate your old tag before getting a new one to prevent double charges or confusion.
Smooth transition: FASTag deactivation ensures a hassle-free ownership transfer. It prevents the old charges falling on the previous owner and helps the new owner easily link their new FASTag.

How to deactivate FASTag online

Visit the official website or mobile application of the FASTag issuer bank or the NETC portal
Log in to your account with your credentials
Navigate to the ‘Account Settings’ or ‘Profile Section’ and select the ‘Manage FASTag’ or similar option
Enter the reason for closure and follow the on-screen instructions to complete the request
Submit the following documents: FASTag ID, Vehicle Registration Certificate, Vehicle Registration Number, registered mobile number, vehicle model, and class
Confirm the closure request
You can check the deactivation status via the portal or application

How to deactivate FASTag offline

FASTag customer care support

You can connect to the:
- The NHAI customer care number is 1033
- IHMCL for general inquiries at info@ihmcl.com
- IHMCL for FASTag complaints at etc.nodal@ihmcl.com
Visit the issuer’s branch
- Make an offline visit to your FASTag issuing bank
- Gather essential documents, such as your Vehicle Registration Certificate (RC) and identity proof
- Request the ‘FASTag Closure Form’ from the branch
- Fill out the form with the correct information
- Provide a valid reason for closure
- Review and submit the form to the branch representative
- Obtain an acknowledgment receipt and keep it safe for future reference

Bank-specific FASTag deactivation steps

How to deactivate HDFC FASTag
- Log in to your HDFC FASTag portal with your user ID/wallet ID/mobile or vehicle registration number and OTP
- Select the ‘Service Request’ option, then choose the ‘Generate Service Request’
- Choose ‘Request Type’ or ‘Closure Request’ to close your FASTag account
Note: Email address: fastagsupport@1pay.in. and helpline number: 1800-120-1243
How to deactivate SBI FASTag
- Log in to the SBI FASTag
- Click on the ‘Surrender Tag’ option
- Select the ‘Tag Closure’ option
- Choose the tag (s) you wish to deactivate
- Fill out the mandatory fields
- Enter the reason for deactivation
- Review the details and confirm the closure request
- Upload a vehicle image with a visible number plate
- Upload a cancelled cheque and ID proof, and submit
- Track your closure request status using the service request ID via the portal or SMS
- Receive the refund amount (if applicable) to your bank account after the account closure
Note: Email address: customercare@sbi.co.in and helpline number: 1800-110-018
How to deactivate ICICI FASTag
- Open the ICICI Bank FASTag portal
- Log in using your FASTag account credentials
- Select the ‘Close Account’ option from the ‘Account Management’ or ‘Settings’ menu
- Once selected, the page will redirect you to the section where you can request closure of your account
- Provide FASTag ID, ID proof, VRN, and bank account details
- Fill in the key details and submit the information
- Receive a confirmation SMS or email stating your request has been received and is being processed
- Regularly check your email or the portal for any instructions or updates
Note: Email address: customer.care@icicibank.com and helpline number: 1800-210-0104
How to deactivate IDFC First Bank FASTag
- Visit the official IDFC First Bank FASTag website
- Select the ‘Service Request’ option
- Select ‘Tag Closure’ from the drop-down menu
- Provide vehicle number, FASTag details, or other relevant information
- Verify your identity by uploading your PAN card details
- Enter the Aadhaar number if you have an Aadhaar-registered mobile number to authenticate the request and complete the Digi-Locker journey within 4 minutes
- If not, provide a valid OVD document (Driving Licence, Passport, Voter ID)
- If the balance in your TAG is below ₹ 1,000, then submit your bank account number and IFSC code
- If the balance in your TAG is more than ₹ 1,000, upload a copy of a personalised cancelled cheque
- Review the form and submit the deactivation request
- Receive a confirmation message via email or SMS upon successful deactivation
Note: Email address: etollservices@IDFCFIRSTBANK.COM and helpline number: 1800-266-9970
How to deactivate Kotak Mahindra Bank FASTag
- Visit the Kotak Bank FASTag portal
- Log in using your user ID, registered mobile number, and password
- Click ‘Tag Closure’ from the left menu
- Select ‘Single’/’Multiple’/’All Tag Closure’ option
- Provide your account number and an image of a personalised cancelled cheque
- If the ‘All Tag Closure’ option is selected, the bank will refund any applicable security deposit and available wallet balance to the account number provided by the customer
- Turnaround time for processing the request is 8 days
Note: Email address: fastag.support@kotak.com and helpline number: 18-602-666-888

FASTag refund procedure

Verify your current FASTag balance before closing your account to know how much you are eligible for
You must submit a formal application to the tag-issuing bank, stating your request for a refund of the unused balance. This may include filling out a ‘Refund Form’ or submitting relevant documents
Before the refund is processed, clear any outstanding or negative balances. The bank will verify your account details and confirm that there are no pending toll transactions
The refund duration varies from one FASTag issuer’s policies to another and may take up to 7 to 15 working days to reflect in the linked bank account

Getting a FASTag is simple, but knowing how to deactivate FASTag when you no longer need it is just as important. If you are selling your vehicle or replacing the tag, closing it on time ensures you don’t get billed for someone else’s toll charges. By following the bank-specific steps in this guide, you can deactivate your FASTag smoothly, transfer ownership without hassles, and keep your financial details secure.

Frequently asked questions

Can FASTag be temporarily deactivated?

Yes, it's possible to temporarily deactivate FASTag by visiting the FASTag issuing bank's online portal or by contacting them through their toll-free number to raise a request.
Will I receive a refund after my account is deactivated?

Yes, customers are eligible to receive a refund for any remaining balance after successful FASTag deactivation. Upon meeting the necessary documents and processes, you will ideally receive the amount in your linked bank account within 7 to 15 working days.
Can I deactivate my FASTag account online?

If your FASTag issuing bank provides an online FASTag deactivation facility, then you can deactivate the account online.
Can I use one FASTag for two vehicles?

No, every vehicle owner must follow the ‘One Vehicle, One FASTag’ rule. If you own more than one vehicle, you must purchase one tag for each vehicle.
Do I need to pay if I reside within 20 Km of a particular Toll plaza?

If you live within 20km of a toll plaza, you can submit the proof of residence to the respective point of contact and get it verified to avail a concession on your FASTag.